We offer a one year warranty and we can assist if you are unable to resolve the issue with the dealer. The best channel for assistance is email. Send an email to info@keenfootwear.com with some details about your product issue. We will get back to you with further instructions on how best to handle your issue depending on the details.

KEEN shoes cannot currently be re-soled. Although this is an ideal way to maximize resources and materials, the technology and shoe construction required is not compatible with our shoe styles.

KEEN does not have a for-hire repair facility. If your shoes are beyond the warranty period we encourage you to find a reputable cobbler or shoe/gear repair service. Note you may have better results if inquiring with a local mountain or outdoor gear shop for repairs to KEEN sandals. Additionally, although our shoes cannot be re-soled, the uppers can usually be repaired depending on the nature of the issue. We recommend Shoe GOO as a great repair option for the tread or outsole. This product works well since it applies like an adhesive and cures to the consistency of rubber, with all the inherent wear properties of rubber. Regarding seam issues, outdoor gear shops often have repair facilities or can offer a suitable referral.

Given the number of styles of KEEN shoes with various insoles, we are not able to maintain a full and adequate range for replacement purposes. We regret if this causes any inconvenience. There are excellent aftermarket insoles that work well with our footwear. Spenco and Superfeet both offer a good selection of replacement options. It may help to clean your current insoles: simply remove them from the shoes and soak them in warm water with a mild detergent (a bit of antibacterial dish soap may help), gently scrubbing with a soft brush or washcloth. A bit of Tea Tree essential oil rubbed into the dry insole works wonders in keeping further odor at bay. Tea Tree Essential oil is a non-allergenic natural antiseptic.

Unfortunately, we are unable to replace styles other than bungee lace styles. We recommend purchasing after-market laces at your local dealer or shoe repair shop. To request replacement bungee style laces, click here.